Effective Date: 23 May 2026
Business Name: Tree of Life Journey

Business Name: Tree of Life Journey

Tree of Life Journey respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit this website, make contact, book services, or engage with Tree of Life Journey.

This policy is intended to align with the Protection of Personal Information Act (POPIA) in South Africa and, where applicable, the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

• Your name

• Email address

• Telephone number

• Booking and appointment information

• Information shared through contact forms or enquiries

• Information relevant to providing services

Where payments are made through third-party payment providers, Tree of Life Journey does not store or process payment card information directly.

We may also automatically collect limited technical information through website analytics and cookies, such as:

• Device type

• Browser type

• IP address

• Website usage information

2. How We Use Your Information

Your information may be used to:

• Respond to enquiries

• Schedule and manage appointments

• Deliver services

• Communicate regarding bookings or programmes

• Improve website functionality and user experience

• Maintain administrative records

• Comply with legal obligations

Where applicable, we may also use your information to send relevant updates or communications where consent has been provided.

We do not sell personal information to third parties.

3. Lawful Basis for Processing Information

Where GDPR applies, Tree of Life Journey processes personal information on the basis of:

• Consent

• Performance of a service agreement

• Legitimate business interests

• Compliance with legal obligations

Where POPIA applies, personal information is processed lawfully, reasonably, and only where necessary for legitimate purposes related to services offered.

4. Third-Party Services

Tree of Life Journey may use trusted third-party platforms to support the operation of services and website functionality.

These may include:

• Squarespace (website hosting and analytics)

• Calendly (appointment scheduling)

• Google Meet (online sessions)

• Paystack (pPayment processing providers)

• Microsoft )email and communication platforms)

These providers may process personal information in accordance with their own privacy policies and applicable data protection laws.

5. Confidentiality and Sensitive Information

Information shared in the context of services is treated with care and respect for confidentiality.

However, electronic communication and online platforms cannot guarantee absolute security.

Personal information may be disclosed where required by law or where there is a concern relating to serious risk of harm.

6. Cookies and Website Tracking

This website may use cookies or similar technologies to improve website functionality, understand visitor behaviour, and enhance user experience.

You may choose to disable cookies through your browser settings, although certain website functions may be affected.

Where legally required, visitors may be presented with cookie consent options.

7. Data Retention

Personal information will be retained only for as long as reasonably necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes, or maintain appropriate business records.

When information is no longer required, reasonable steps will be taken to securely delete or anonymise it.

8. Your Rights

Depending on your jurisdiction and applicable law, you may have the right to:

• Request access to personal information held about you

• Request correction of inaccurate information

• Request deletion of personal information where appropriate

• Withdraw consent where processing is based on consent

• Object to certain forms of data processing

• Request restriction of processing

• Lodge a complaint with a relevant regulatory authority

To exercise these rights, please contact us using the details below.

9. International Users

Tree of Life Journey is based in South Africa. By using this website or engaging in services, you understand that your information may be processed and stored in jurisdictions outside your country of residence where necessary for the provision of services.

Reasonable steps are taken to ensure appropriate safeguards are in place when using third-party service providers.

10. Security of Information

Reasonable administrative, technical, and organisational measures are taken to help protect personal information from loss, misuse, unauthorised access, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

11. Changes to This Policy

This Privacy Policy may be updated from time to time.

The latest version will always be available on this website.

12. Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Tree of Life Journey
Email:trevor@treeoflifejourney.co.za
Website:www.treeoflifejourney.co.za